Further information

FEEDBACK

We regularly conduct patient surveys to gain feedback from our patients. We aim to offer the best service we can and continually strive to improve. If you have any suggestions or feedback please leave a comment in the box at reception or email us.

ACCESS

We pride ourselves on welcoming and offering treatment to all individuals on an equal basis and our practice has been designed so patients with disabilities can access care. The practice is fully wheelchair accessible with ample parking directly in front of the building, ramp access, and all patient areas, surgeries and toilets are located on the ground floor and are fully wheelchair accessible.
If you do have any disability that you think we need to know about in advance please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs.
We realise that not all of our patients are able to attend the practice for treatment and home visits can be arranged on request. Please contact the practice for further information about this.

COMPLAINTS PROCEDURE

We hope to exceed your expectations. However, should you be dissatisfied with the service you receive or have any complaints, please ask to speak to the practice manager, Frida Hansson, or send a letter or email adressed to her. She will be able to deal with your complaint and talk you through our procedure.

PATIENT CONFIDENTIALITY

We take patient confidentiality extremely seriously at Glen Lea Dental Suite and all personal information is treated in the strictest confidence. Only members of staff have (who are all CRB checked) access to patient information. All our patient records are securely stored at our practice to ensure that any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your express permission. To see a copy of our confidentiality policy or if you would like further information regarding your rights to view your dental records please contact reception.

FAQs

Q) What if I cannot make my appointment?

A) If you are aware you will be unable to attend your scheduled appointment we kindly ask you to give us 24 hours notice. This allows us to see other patients in need and minimises the amount of time and resources wasted.

Q) Why do I have to fill in the same forms every time I see you?

A) If you are attending for NHS treatment we will first ask you to fill in a “patient declaration form”. This means you agree to see the

dentist under the NHS terms, that you consent to the information about you being shared with the NHS and that you agree to pay the necessary fees on request unless you are exempt from NHS charges. If you are exempt, please indicate this on the form by ticking the correct box. This has to be done every time you start a new course of treatment under the NHS.We require all our patients to complete a medical history form, and will ask you to check and sign to confirm that this is up to date each subsequent visit. This enables us to treat you as appropriately and safely as possible, prepare for any adverse outcomes, and so that we may recommend products or prescribe medication that will help you.

If you need treatment, you will be given a treatment plan form detailing the treatment your dentist has recommended and the charges involved. You will be asked to sign it to say that you understand and agree to the recommended treatment and fees. If you have any questions about your treatment, or the charges, always ask your dentist about it.

Q) I want an appointment, when will I be seen?

A) We endeavour to see any patient in pain the same day. Please phone us as early in our working day as possible if you require an urgent appointment and we will do our best to accommodate you. For routine dental appointments we try and manage our appointment books so you will not have to wait long. To book an appointment email us now or phone reception.