Practice privacy notice

Glen Lea Dental Suite Privacy Notice

This practice complies with the Data Protection Act (1998) and General Data Protection Regulation (GDPR) 2018. This means that we will ensure that your information is processed fairly and lawfully. 

What personal information do we need to hold? 

  • Your past and current medical and dental condition; personal details such as your age, address, telephone number and your general medical practitioner 
  • We may need to request details of your NHS number and entitlement to healthcare treatment 
  • We may also need to request details of your exemption status
  • Radiographs, clinical photographs and study models
  • Information about the treatment that we have provided or propose and its cost
  • Notes of conversations or incidents that might occur for which a record needs to be kept
  • Records of consent to treatment
  • Any correspondence relating to you with other health care professionals, for example in the hospital or community services.

Why do we hold this information? 

We need to keep accurate personal data about patients in order to provide you with safe and appropriate dental care. We also need to process personal data about you if we are providing care under NHS arrangements and to ensure the proper management and administration of the NHS

Retaining information 

We retain your dental records, X- rays and study models for at least ten years or until age 25, whichever is the longer. A patient’s record should be complete and accurate to ensure you receive appropriate care. You can question the content of your records, but not on the basis that it is upsetting or that you disagree with it. Factual errors can be corrected but it must be immediately obvious what has been changed, who made the amendment and the time and date it was changed.

What about my right to opt out?

We cannot safely treat you without being able to create and maintain appropriate clinical records. We are unable to see you at the practice unless you agree to the terms of how we collect, store and process your data.

Security

Your information is held in the practice’s computer system and/or in a secure manual filing system. The information is only accessible to authorised personnel. Personal information will not be removed from this practice without the patients authorised consent. 

Your personal information is carefully protected by the staff at this practice. All access to information is held securely and can only be accessed by regularly changed passwords. Data is encrypted and computer terminals are closed if unattended. 

We may need to disclose your information 

In order to provide proper and safe dental care to:

  • Your general medical practitioner
  • The hospital or community dental services
  • Other health professionals caring for you
  • NHS payment authorities
  • The Inland Revenue
  • The Benefits Agency, where you are claiming exemption or remission from NHS charges
  • Private dental schemes of which you are a member
  • Dental laboratory if your dental work involves anything not made on the premises

Disclosure will take place on a ‘need-to-know’ basis, so that only those individuals/organisations who need to know in order to provide care to you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information. Only information that the recipient needs to know will be disclosed.

In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure that is not covered by this Code of Practice will only occur when we have your specific consent. Where possible you will be informed of these requests for disclosure.

Request Information Held

Please contact reception on 01937 583 502 if you would like more information about how your information is collected, stored and processed. If you would like to request a copy of the information we hold, please contact reception on the telephone number above, or email admin@glenleadental.co.uk